# The system prompt defines the agent's goal
# RULER uses this as the implicit reward function
system_msg = {
    "role": "system",
    "content": (
        "You are a RAG-based support agent. "
        "Answer user queries using ONLY the retrieved context. "
        "Do not add information that is not in the context."
    ),
}

user_msg = {
    "role": "user",
    "content": (
        "What is the refund policy?\n\n"
        "[Retrieved context]: Refunds are available within 30 days "
        "of purchase. Digital products are non-refundable after "
        "download. Contact support@example.com to initiate."
    ),
}

responses = [
    "You can get a refund within 30 days of purchase. Digital products "
    "are non-refundable once downloaded. Email support@example.com to start.",

    "Refunds are available within 30 days. You can also get store credit "
    "for up to 90 days, and our hotline is 1-800-REFUND.",

    "I'm not sure about the refund policy. Please check the website or "
    "contact the billing team for more details.",

    "Based on the information I have, the refund policy states that "
    "refunds are available within 30 days of purchase. It is important "
    "to note that digital products cannot be refunded after they have "
    "been downloaded. If you wish to initiate a refund, you should "
    "reach out to support@example.com.",
]